Our Management Team

Gillian Wood, Chief Customer Service Officer
	As Chief Customer Service Officer, Gill is responsible for all Customer Service functions at MBCR including service design and evaluation, customer communications and special event management.  Gill has been with MBCR since 2003 and brings 25 years of passenger rail experience from her native England.

Stephen Urban, Chief Transportation Officer

As Chief Transportation Officer, Steve is responsible for all aspects of daily train movements including the safety of our passengers, dispatching and fleet deployment.  Steve coordinates operations with Amtrak and other railroads operating in our service area.  Steve has worked in the railroad industry for over 33 years, beginning his career with the Penn Central Railroad in 1972, then moving on to Conrail and Amtrak.  Steve joined MBCR in 2003.

Our Senior Management Team
Name	Title	Phone	Email Address
Patricia Fahy	Chief Financial Officer	(617) 222-8080	Patricia.Fahy@mbcr.net
Harold Hofman	Chief of EO & Diversity	(617) 222-8016	Harold.Hofman@mbcr.net
John Hogan	Director of Safety and Security	(617) 222-8360	John.Hogan@mbcr.net
Robert Johnson	Chief of Engineering Operations	(617) 222-3619	Robert.Johnson@mbcr.net
Bill Perez	Director of Human Resources & Training	(617) 222-8082	Bill.Perez@mbcr.net
Charles Planck	Director of Planning	(617) 222-8027	Charles.Planck@mbcr.net
Stuart Trout	Chief Mechanical Officer	(617) 222-3680	Stuart.Trout@mbcr.net
Gillian Wood	Chief Customer Service Officer	(617) 222-8085	Gillian.Wood@mbcr.net