Our Management Team

 

Gillian Wood, Chief Customer Service Officer

Gillian Wood As Chief Customer Service Officer, Gill is responsible for all Customer Service functions at MBCR including service design and evaluation, customer communications and special event management.  Gill has been with MBCR since 2003 and brings 25 years of passenger rail experience from her native England.

Stephen Urban, Chief Transportation Officer

As Chief Transportation Officer, Steve is responsible for all aspects of daily train movements including the safety of our passengers, dispatching and fleet deployment.  Steve coordinates operations with Amtrak and other railroads operating in our service area.  Steve has worked in the railroad industry for over 33 years, beginning his career with the Penn Central Railroad in 1972, then moving on to Conrail and Amtrak.  Steve joined MBCR in 2003.

Our Senior Management Team

Name Title Phone Email Address
Patricia Fahy Chief Financial Officer (617) 222-8080 Patricia.Fahy@mbcr.net
Harold Hofman Chief of EO & Diversity (617) 222-8016 Harold.Hofman@mbcr.net
John Hogan Director of Safety and Security (617) 222-8360 John.Hogan@mbcr.net
Robert Johnson Chief of Engineering Operations (617) 222-3619 Robert.Johnson@mbcr.net
Bill Perez Director of Human Resources & Training (617) 222-8082 Bill.Perez@mbcr.net
Charles Planck Director of Planning (617) 222-8027 Charles.Planck@mbcr.net
Stuart Trout Chief Mechanical Officer (617) 222-3680 Stuart.Trout@mbcr.net
Gillian Wood Chief Customer Service Officer (617) 222-8085 Gillian.Wood@mbcr.net

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