Mission MBCR is committed to working in full cooperation with the MBTA to provide superior commuter rail services for the Boston metropolitan area.  Our goal is to operate a safe and reliable service that exceeds expectations every day.  MBCR will listen closely to our employees, our customers and to the MBTA, to ensure that we are continually improving the system to meet their needs.  MBCR's commitment to a high quality commuter rail service will be achieved through our investment in a skilled and diverse workforce.   Our Vision for MBTA Service The MBTA's commuter rail system has grown over the years, due to improvements in the system's infrastructure, an increase in population and job growth in the region.  These investments, expansions and modernizations have increased the number of commuter rail riders.  Our primary mission is to support the MBTA in its efforts to continue to increase ridership through the kinds of service improvements that passengers want and need.  MBCR will focus on service quality and increasing staff capability to meet passenger expectations.  Among the areas anticipated for improvement are: Staff Training:  MBCR's targeted training programs for engineering, maintenance, transportation and customer service will help augment employees' skills and help develop managers for the system's future. Information Systems:  MBCR will implement a new and dedicated set of management information systems to monitor all aspects of the system's performance.  From revenue handling to operations to environmental compliance, the systems will provide the MBTA with an unprecedented level of information to facilitate decision making. Customer Service:  A new, fully-dedicated customer service center will serve the MBTA's commuter rail passengers.  Ticket and pass sales, information and customer assistance will be managed by staff in Boston whose only responsibility will be the MBTA commuter rail system. Fleet Maintenance:  The MBTA's Commuter Rail Maintenance Facility provides the capacity to conduct all types of repair and upgrade work on the system's fleet.  Fully utilizing this facility will help increase fleet availability for service and will keep jobs in Boston. Infrastructure:  Annual work plans call for ongoing improvements and replacement of track, signals and other system infrastructure.  MBCR has the capacity and experience to complete these tasks that will help ensure safe and reliable service as ridership grows. Innovations:  MBCR's global rail transit experience will be called upon to help the MBTA system grow and respond to customer needs.  In areas such as ticketing and pass sales, customer information, fleet maintenance and service schedule management, MBCR will identify opportunities for improvements in the service and work with the MBTA to implement new practices.