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Experience, execution, creativity and adaptability – that’s what we value most in our senior management team.  It’s important to us that our managers have strong local roots and most of our managers have many years of experience working with the MBTA’s commuter rail system.
Richard Davey, General Manager
As General Manager, Richard Davey is General Manager of the Massachusetts Bay Commuter Rail Company. As General Manager, he provides strategic direction to the operating and support departments while overseeing the day-to-day operations of the company. A member of the senior management team since 2003, Mr. Davey formerly served as MBCR's Deputy General Manager and General Counsel, overseeing MBCR's legal affairs, government relations and communications functions.
   


Gillian Wood, Chief Customer Service Officer
As Chief Customer Service Officer, Gill is responsible for all Customer Service functions at MBCR including service design and evaluation, customer communications and special event management.  Gill has been with MBCR since 2003 and brings 25 years of passenger rail experience from her native England.
Stephen Urban, Chief Transportation Officer
As Chief Transportation Officer, Steve is responsible for all aspects of daily train movements including the safety of our passengers, dispatching and fleet deployment.  Steve coordinates operations with Amtrak and other railroads operating in our service area.  Steve has worked in the railroad industry for over 33 years, beginning his career with the Penn Central Railroad in 1972, then moving on to Conrail and Amtrak.  Steve joined MBCR in 2003.
Our Senior Management Team
Name Title Phone Email Address
Linda Dillon Manager of Customer Service (617) 222-8085 Customerservice@mbcr.net
Patricia Fahy Chief Financial Officer (617-222-8080 Patricia.Fahy@mbcr.net
Harold Hofman Chief of EO & Diversity (617) 222-8016 Harold.Hofman@mbcr.net
John Hogan Director of Safety and Security (617) 222-8360 John.Hogan@mbcr.net
Robert Johnson Chief of Engineering Operations (617) 222-3619 Robert.Johnson@mbcr.net
Bill Perez Director of Human Resources & Training (617) 222-8082 Bill.Perez@mbcr.net
Charles Planck Director of Planning (617) 222-8027 Charles.Planck@mbcr.net
John SantaMaria Manager of Transportation (617) 222-3650 John.SantaMaria@mbcr.net
Stuart Trout Acting Chief Mechanical Officer (617) 222-3680 Stuart.Trout@mbcr.net
Gillian Wood Chief Customer Service Officer (617) 222-8085 Gillian.Wood@mbcr.net




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