MBCR's five-year contract began July 1, 2003. Our obligations include:
- Operating MBTA commuter rail service
- Maintaining rolling stock, stations and infrastructure
- Creating a new customer service center specifically dedicated to commuter rail
- Developing training programs for engineering maintenance, transportation and customer service
- Inspecting infrastructure and rolling stock and developing replacement and capital investment programs
- Developing new, Boston-based systems for management information systems (MIS), human resource management and payroll systems.
Veolia Transportation North America, is the transportation arm of Veolia Environment. Veolia is Europe's largest passenger transportation company with bus, rail, shuttle and other operations in 25 countries. Working directly with municipal and regional transportation authorities, the company provides service in France, Germany, Scandinavia, Australia and the Middle East, operating 24 rail systems, nine of which are commuter rail systems and employing 72,000 employees worldwide. In North America, Veolia is the largest private transportation provider, operating bus, rail and paratransit contracts in 19 States and 2 provinces in Canada, and employing over 13,000 people.
Bombardier Transportation, the world leader in manufacturing and maintenance of passenger rail vehicles, employs 36,000 people in 43 countries and has 53 manufacturing sites in 23 of those countries. Bombardier Transportation has extensive rolling stock maintenance experience obtained through a number of diverse contracts, including high-speed, commuter, intercity, light and automated rail transit systems in 5 continents. In North America, through its Services Division, Bombardier maintains the two largest bi-level commuter fleets in the continent, GO Transit in Toronto and Metrolink in Los Angeles. In addition, Bombardier provides maintenance services for the Northeast Corridor High Speed Train, the Ottawa-Carleton Regional Transit System and operation and maintenance of the Southern New Jersey Light Rail Transit System starting October 2003, a portfolio of rolling stock maintenance contracts worth close to $2 billion in North America alone. Bombardier is also the manufacturer of nearly half the coach fleet of the MBTA commuter rail, a unique advantage for the authority in terms of having the Bombardier technical know-how resources and parts & material acquisition capabilities available.
ACI - Alternate Concepts, Inc. (ACI) is a Boston-based transportation operations and consulting firm founded in 1989. ACI is a member of the consortium selected to design, build, operate and maintain the new heavy rail transit system in San Juan, Puerto Rico. When that system opens in 2003, ACI will be responsible for the system's operation and maintenance. In Boston, ACI is the majority owner of Paul Revere Transportation, a ground transportation firm with approximately 500 employees. The owners and senior staff of ACI formerly served as senior managers at the MBTA and have a detailed understanding of the MBTA's management, funding, operations and history.